Returns & Replacements
We want you to be completely satisfied with your solid oak doors, which is why we offer a straightforward 14-day return policy for any unused and un-hung items. Please ensure all products remain in their original packaging to qualify for a full refund or exchange.
Notify Our Team
Contact our customer service department within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare for Collection
Carefully repackage your doors in their original protective wrapping to prevent any damage during transit back to our warehouse.
Schedule Pickup
We will arrange for a specialist courier to collect the items from your property at a time that is convenient for you.
Quality Inspection & Refund
Once our workshop team inspects the returned goods to confirm they are in resalable condition, we will process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing